Return Policy
Customers have the right to return a product if it is delivered in a damaged condition. To initiate the return process, please follow these steps:
Notification Period: We kindly ask customers to notify us of any damaged product’s return policy on the same delivery date. This allows us to address the issue promptly and ensure a timely resolution.
Return Registration: To initiate the return process, please send an email to sales@arabianshope.com or contact us at +971 565918515 with the necessary details, including the order number, product name, and description of the damage.
Exchange or Replacement
Should you require an exchange or replacement for the damaged item, our customer service team is available to assist you. We recommend contacting us on the date of delivery itself to expedite the process. Our team can be reached at +971 565918515 during our business hours from 10 a.m. to 7 p.m. (except Sundays).Â
Important Notes
.Please ensure that the product remains unused, in its original packaging, and accompanied by the original invoice to facilitate the return process.
. Upon contacting us, our team will guide you through the necessary steps and provide instructions on returning the damaged product.
. We value your satisfaction and are committed to resolving any issues with your purchase promptly. Thank you for choosing us for your sports equipment needs.