Frequently Asked Questions

If you have any question that is not addressed below, please contact us at sales@arabianshope.com or +971 565918515 at any time.

How Can I Register with Excel Trading UAE?

You can register with Arabianshope through a simple registration process. In the ‘Create an Account’ link seen at the top right corner, you can create a new account with a valid email address and username.

How do I reset my password?

In ‘My Accounts’ section you can see an option for resetting password as ‘Lost Your Password’, you need to enter your username or email address here. Then you will receive a link to create a new password via email.

How will I know if my order delivery gets delayed?

You can always track your order with the provided tracking number of the respective courier service.

How can I contact your customer service?

You can always contact our customer service at: sales@arabianshope.com or Call/WhatsApp to +971 565918515 Our customer care executives are always keen to help you at your service.

Do you deliver internationally?

No, we don’t deliver internationally. You can order from anywhere in the world, but you have to make sure that the shipping address is within UAE.

Can I cancel the order after the Item is shipped?

Contact the customer care support, we will provide more information on this.

Is my personal information secure?

Yes, your information is definitely secure with us. We take every precaution to protect your private data. For further information, please refer to Privacy Policy right here.

Is it safe to use my credit / debit card / net banking on Arabianshope?

Yes, absolutely! The privacy and the safety of your banking information is of utmost importance to us. We’ve taken precautions to ensure that your data and privacy is fully protected.